Carpets

Carpets won't stay exactly the same as the day they were installed, but with the right care they can stay looking great for many years. Regular vacuuming helps remove dirt before it settles into the fibres, while quickly dealing with spills prevents stains from setting. Using doormats and avoiding outdoor shoes indoors can also help reduce wear and keep your carpet looking fresh.

Yes. Professional installation can be arranged when you purchase your carpet. Experienced fitters will measure the space and install the flooring correctly for a clean, secure finish. If you prefer, you can also purchase the carpet alone and arrange installation with your own fitter.

Yes, many carpets can be customised and cut to create runners for stairs or hallways. The edges are normally finished to prevent fraying, allowing you to achieve a tailored look that matches the rest of your flooring.

If a spill occurs, act quickly. Blot the area gently with a clean cloth or paper towel to absorb as much liquid as possible. Avoid rubbing the stain, as this can push it deeper into the fibres. Once the excess liquid is removed, use a suitable carpet cleaner or warm water with mild detergent to treat the area.

Small pieces of carpet may sometimes be available at discounted prices. These remnants can be useful for small rooms, cupboards, or DIY projects. Availability can vary, so it's best to check with the store for current stock.

For homes with pets, a low-pile carpet is usually a good option because it's easier to clean and less likely to trap hair. Loop pile styles can also help keep pet hair on the surface so it can be vacuumed away more easily. Stain-resistant materials are also a practical choice for households with pets.

Most carpets are manufactured up to around 5 metres wide. If a room requires a larger width, professional installers can join two sections together so the seam is discreet and positioned where it's least noticeable.

A tog rating indicates how well a carpet provides insulation. A higher tog value means the carpet helps retain more warmth in a room. When carpets are installed over underfloor heating, it's usually better to choose a lower tog rating so heat can pass through the flooring more efficiently.

Underlay plays an important role in both comfort and durability. It adds cushioning underfoot, improves insulation, and helps extend the life of the carpet. Different materials and thicknesses are available, so the right choice often depends on the room, level of foot traffic, and the type of carpet being installed.

Sometimes new carpets show temporary lines caused by the way they were rolled for transport. These marks normally fade as the carpet settles into the room and the fibres lift. However, if the line remains visible after some time, it could be related to a manufacturing issue and may need professional inspection.

Some flooring retailers don't provide a specific list of cleaners, but local professional carpet cleaning services can usually be found in your area. Choosing an experienced cleaner can help maintain the appearance and lifespan of your carpet.

This depends on the project. Sometimes the carpet is cut before delivery to make installation easier, particularly for large or heavy pieces. In other situations the carpet may arrive in a full roll so installers have flexibility to trim it accurately during fitting.

Minor issues related to installation may sometimes be corrected during fitting or under warranty. However, damage such as burns, tears, or heavy wear may require specialised repair services or replacement sections.

The best cleaning method depends on the carpet material and pile type. In general, routine vacuuming keeps fibres looking fresh, while occasional deep cleaning helps remove embedded dirt. Following the manufacturer's cleaning recommendations will help maintain colour and texture over time.

To measure stairs and landings accurately, you'll need the width of each step, the depth of the tread, and the height of the riser. Measuring each section individually and adding the totals together will give you a good estimate of how much carpet is required.